Recently a friend of mine and I had the pleasure of visiting Manre in one of the local malls. We were doing a walk through for an upcoming event that we are putting together.
After a couple of initial emails exchanged with the marketing gal from Manre, we arranged for today's visit, and I truly expected a short lunch, a brief walk through, a quick handshake and off we'd go.
In the past, when scheduling venues for Rock-n-Tot, walk throughs were simply that ... a walk THROUGH. Boy, was I wrong.
We were more than pleasantly surprised with a full array of appetizers, mezze platters, main course options, dessert and a glass of delicious wine. The food kept coming, and the General Manager even stopped by several times to make sure that we had no special requests or dining preferences.
It is ironic, I find, the disparity of customer service. One on hand, one can be told "Madam, I'm sorry, for it is not possible" or "There is no possibility for that to happen today" several times in any given hour.
On the other hand, sometimes customer service is so over the top that it can leave you reeling.
I had Mia with me, as she didn't want to spend the afternoon at home with Shanti. Of course, she prefers fine dining with cloth napkins at restaurants that serve FRENCH FRIES, so I was a bit worried when we sat down. She was already whining because her "bellybutton hurt" and I had neglected to even bring her much needed sippy cup of "white milk."
No worries, our hostess exclaimed ... what can we get her? I sheepishly said "well, if she had her way, you'd bring her french fries, but ..."
No sooner had that statement left my lips, then did she whisk away to the kitchen ... to produce delicious french fries - made on the spot.
We left today contentedly full, with a lesson in French geography (Manre is the name of a small village in France) and a new found love for Manre!
(Side note ... when my friend inquired about a taxi stand at the entrance of the hotel, the marketing manager quickly responded by offering the company car to deliver her back to wherever she needed to go ... now THAT is service!)
